Last Updated: 02/10/2025

Welcome to ThemeBazarBD.com. Your satisfaction is our priority. Since we deal with digital products like WordPress themes, plugins, and scripts, our refund and returns policy is tailored to reflect the nature of these products.

1. General Refund Policy

All sales on ThemeBazarBD are considered final. However, we offer refunds under the following exceptional circumstances:

  • Non-delivery of product: If you did not receive the product due to technical issues, please contact us within 7 days.
  • Defective or corrupted files: If the file is unusable or broken, we will replace or refund it.
  • Incorrect product delivered: If the item does not match its description or listing.

No refunds will be granted for:

  • Change of mind or personal dissatisfaction
  • Accidental purchases
  • Lack of technical knowledge or software compatibility
  • Failure to follow installation instructions

2. Eligibility for Refund

To qualify for a refund, you must:

  • Submit a request within 7 business days of purchase
  • Provide a valid order ID, email address, or invoice
  • Explain the issue clearly with screenshots if applicable

Refund decisions are made at our sole discretion after reviewing your case.

3. Refund Process

To request a refund:

  1. Email us at: [email protected]
    Subject: “Refund Request – Order #[Your Order Number]”
  2. Our support team will review and verify your request.
  3. You’ll be notified of the result within 5–7 business days.
  4. If approved, the refund will be processed within 10 business days to your original payment method or store balance.

4. Returns Policy

Since we sell non-tangible digital goods, returns are not applicable. Once a file is downloaded, we cannot accept a return. However, if you experience any issues, please contact us and we’ll assist you promptly.

5. Product Exchanges

If you receive a wrong product:

  • Notify us within 7 days
  • We’ll replace it with the correct item at no additional cost

6. Chargebacks & Disputes

Filing a chargeback without contacting our team may result in account suspension. We strongly recommend contacting our support first so we can resolve the issue directly.

7. Payment Gateway Terms

By making a purchase on ThemeBazarBD, you agree to the Terms & Conditions Our gateways (such as Bkash, Stripe, or PayPal) ensure safe, encrypted transactions. You must also comply with their policies regarding refunds, fraud detection, and disputes.

8. Payment Privacy Policy

All payment information is processed securely and confidentially. We do not store credit card details on our servers. For more information, please read our full Privacy Policy.

9. Contact Us

Have questions or need help?

📧 Email: [email protected]
🕒 Support Hours: Sunday – Thursday, 10 AM – 9 PM (GMT+6)

ThemeBazarBD Team
Your trusted digital marketplace